FAQs

BPO, also known as Business Process Outsourcing is the approach to contracting a third-party organization in order to streamline and execute non-core operations with an aim to focus on business growth and development. 

Yes, outsourcing business processes reduces costs owing to minimal to no infrastructure expenses or time spent in tedious and repeated tasks. This enables your team members to increase their efficiency and invest efforts in performing significant actions.

TransForm Solutions has an experience of 20 years in the process management industry. Having worked with 690+ varied businesses like yours, our team has a track record of expertise, delivering what is promised and going beyond to ensure your growth. You can find more on Why TransForm here.

We cater to industries like administration, BFSI, data/information services, digital media, healthcare, real-estate, logistics, eCommerce & retail and education. 

We offer services like AI-enabled data annotation, robotic process automation, data processing, desk research, eCommerce support, back office operations, dedicated remote teams, virtual captives and salesforce implementation.

Currently, we house 240+ professional and experienced team members to enable your operational transformation. 

Once you make a request for a consultation, we will have a detailed conversation with you to understand your business, your requirements, current pain points and suggest the best way forward which aligns with your business goals. 

Yes, of course. Over the last 20 years in the industry, we have not only helped Fortune 500 or enterprise organizations, but also small and independent companies with non-core operations management. 

There are three engagement models we have deployed at TransForm Solutions. They are:

1. Fixed-price Model: Under this model, the scope is well-defined beforehand with a fixed budget. Payment is to be made on milestones achieved overtime. This model works best for small or medium-sized businesses who have a limited budget and scope of optimization.
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2. Time-based Model: This model is useful if you want a dedicated resource for a particular timeframe or project, where the scope and requirements are not clearly defined and may change with each progress. Your dynamic projects are best suited for this model, where you have the option to employ our services for fixed hours or days based on requirements.

All you need to do is book a free consultation with us. We will understand your requirements and share the further plan of action.

No, because executing these services require a lot of time and effort from our end. However, if you are not satisfied with our services, you can always raise your concerns. We will be happy to address all of them.

It purely depends on the service you enroll for. You will get a better clarity in the plan of action we share.

The pricing of the services depends on the type of service you opt for. We take  a customized approach for each customer, so the charges are also different for each customer.

The billing cycle is based on the type of subscription you choose - monthly, quarterly, , one-time project-wise or yearly.

Payment modes like wire transfer, Paypal and NEFT are used at our organization.

No, there is no refund policy.

Yes, of course. Our team is experienced and has a versatile domain expertise.

Yes, it absolutely will. We have implemented strict data security protocols to ensure that your information remains secure with us.

We use a channel convenient for you. Rest assured, you will not face any language or communication barriers with us.